Privacy Policy

Porch Records
Last updated: 20.04.2026

Porch Records (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information.

1. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions, including:

Full name

Email address

Shipping and billing address

Phone number

Order and transaction details

Any information you provide when contacting us

We may also collect non-personal information such as IP address, browser type, and website usage data via cookies and analytics tools.

2. How We Collect Personal Information
We collect personal information:

Directly from you when you place an order, sign up to communications, or contact us

Automatically through cookies and analytics tools

From third-party platforms (e.g. payment providers) where relevant

3. Purpose of Collection
We collect and use your personal information to:

Process and deliver orders

Communicate with you about purchases and enquiries

Provide customer support

Send marketing communications (where you have opted in)

Improve our website, products, and services

Prevent fraud and ensure security

4. Disclosure of Personal Information
We may disclose your personal information to:

Payment processors

Shipping and logistics providers

IT service providers (including website hosting and analytics)

Professional advisers where required

We take reasonable steps to ensure these third parties handle your information in accordance with Australian privacy law.

5. Overseas Disclosure
Some of our third-party service providers may be located outside Australia. As a result, your personal information may be transferred to and stored in overseas jurisdictions.

We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Analytics
We use cookies and similar technologies to:

Enable website functionality

Understand user behaviour

Improve user experience

You can control cookies through your browser settings.

7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

8. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below.

9. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Direct Marketing
We may send you marketing communications if you have opted in or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link or contacting us directly.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us
For any questions, access requests, or complaints, please contact:

Email: sharni@porchrecords.com.au
Business Name: Porch Records
Location: Adelaide, South Australia, Kaurna Country